Online User Agreement

From the moment you access our website, mobile applications, software, data feeds, and services provided to you (hereinafter "Services") you signify your acceptance of this user agreement and it’s terms and conditions (hereinafter referred to the "Terms of Service") and privacy policy (the “Privacy Policy”) of the Company. If you do not agree to any of these terms, please do not use the Services.
 

Who are WE?

We are a digital information services platform of The Mathrubhumi Printing & Publishing Company Limited, connecting people with the property market through our dedicated website Findhome.com

Findhome.com and it’s real estate division (hereinafter referred to as the “Company” or "Findhome.com") extend to you a wide range of listings of service providers in the property market, including but not limited to the www.findhome.com website (hereinafter referred to as the "Website") and Findhome.com's mobile applications (hereinafter referred to as the “Mobile App”) and all the products and services available through our Website and Mobile App. The Website and Mobile App is owned and operated by The Mathrubhumi Printing and Publishing Company Limited, a company incorporated under the laws of India.

This legal document is an electronic record in terms of Information Technology Act, 2000 as amended uptodate along with rules prescribed thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. These ‘Terms of Use’ constitute and is construed as an electronic record within the meaning of the applicable laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.
 
 

TO WHOM DOES THIS DOCUMENT APPLY?

This Policy applies to all “Users” who use our Services.
 

WHAT DATA DO WE GET, FROM WHOM AND HOW?

We receive information voluntarily from anyone who uses our Services: We ask for some basic details from User including but not limited to their name, phone number, email address. Furthermore, like many online services, we use information technologies to collect information that enable all our users to take full advantage of our Services. This includes utilities  like “User Search Preferences”, “Interaction with Ads” on our Services and location.

Our servers automatically record information ("Log Data") created by your use of our listing Services. Log Data may include automated information such as your Internet Properties (IP) address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our Website and / or Mobile App, sign into our Services, or interact with our email notifications. We use Log Data to provide our Services and to measure, customize, and improve them, as well as collect and use them in the aggregate. This policy does not apply to, nor do we take any role or responsibility for any information that is accessed by any third party either using the Services or through any links on the Website and / or Mobile App or through any of the advertisements.

For your kind knowledge, small data files, popularly referred to as “Cookies” are received by your internet connected device during a browsing session. Such "session" cookies keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor aggregate usage and web traffic information on our Services. We also use "persistent" cookies to recognize you each time you return to our Services. For example, we create a “persistent cookie” that will remember and recognize some basic information about you, like your most recent search and preferences. Please spare a few minutes to read and understand our detailed “Cookie Policy.” 

Most internet browsers automatically accept “cookies”, but you can easily change your settings or use third-party tools to block “cookies” or prompt you before accepting “cookies” from the websites you visit. You can also use your browser settings or other tools to delete cookies you already have. It is in your best interest to always practice this safety feature. Needless to add, Please be aware that some parts of our Services may not work for you if you disable “Cookies Plicy”.

Location Data: If you provide location information (like a PIN code, street address, or even just a city) during the registration process or at any other time via your account settings, we will store that information and associate it with your account with a view to provide you services endemic to your location. We may use and store information about your location to provide localized features, to analyze our Services to provide you with relevant advertising and marketing recommendations, and otherwise to improve and customize our Services. By using system based tools and browsing preferences, You can also easily prevent anyone on the internet from gathering information about your location by not sharing it and also by disabling the applicable system settings on your internet connected device.
 

WHY DO WE COLLECT INFORMATION FROM YOU?

Findhome.com provides digital real estate advertising / marketing and listing services through its Website, Mobile App and other services. To provide our Services, we use the information we collect to:

Aid and assist you locate the most relevant information for your situation by choosing our Services carefully to optimize your experience

Keep you connected with Findhome.com across the internet and update you with a wide array of property related news and information

Put you in touch with the right resources  to sell, buy, rent properties and to optimize the information, we share with those parties to initiate a productive, sustainable and efficient relationship.

Services Description:

Findhome.com aims to be as accurate as possible. However, Findhome.com at no time, warrants that the listings in this site are true, complete, reliable, up to date, or mistake-free. Our Services may also be occasionally suspended or restricted to allow debugging, maintenance, or the introduction of new facilities or update our systems at any time without prior notice. Findhome.com provides links to other sites over which Findhome.com has no control. Findhome.com is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other material on or available from such sites or resources.

We, periodically, synergize our Services with the other reputable organizations whose products or services we think you might find interesting and suits to your requirements. If you do not want us to share your information with other companies or organizations, please alert us by emailing us at [email protected].

Person’s, who solicit our services and provide us their contact information, may receive phone calls or text messages from us and/or service partners with information regarding new products or services or upcoming events. By accepting our online user agreement, You hereby, expressly,give your specific consent to receive the telephone calls or text messages related to our Services and waive the invocation of the “Do Not Disturb” (DND) registry in case you have subscribed to the same. If, however, you do not wish to receive such telephone calls or text messages, please let us know by specifically emailing us at [email protected] The subject line of the email must indicate “UNSUBSCRIBE”. 

With respect to Ad servers: To try and bring you best offers that are of interest to you, we synergistically operate with other companies whom we allow to place ads on our Website and Mobile App. As a result of your visit to our Website and / or Mobile App, ad server companies may collect information such as your domain type, your IP address and related information.

Direct contact with User: If you fill out a form to contact an official (or use any other contact forms available on our Services) or request for a call back, personal identifiable information that you share with us and information about your use of our Services will be provided to the party you wanted to contact. This may include data you input on our website, such as: “home search criteria” or “Log Data” that we collect as you use our  Services. Sometimes, if we are partnering with a third party to improve the quality of connect we provide to our users, we may provide that partnering  third party with additional but very limited personally identifiable information for the sole purpose of their carrying out their duty to us. By sharing your  information, you expressly consent and agree to enable us to share your details to a third party also.

DISCLAIMERS RELATED TO COMPLETENESS AND AUTHENTICITY OF THE CONTENT / LISTINGS

Findhome.com does not take any responsibility or liability, whatsoever, for the actions, products, content and services on the Website and / or Mobile App, if any, which are linked to partnering affiliates and / or third party websites using Application Program Interfaces (APIs) or otherwise. Findhome.com will not be liable for any damages of any kind, whatsoever, arising out of or relating to the use or the inability to use its Website and / or Mobile App, its content or links, including but not limited to damages caused by or related to errors, omissions, interruptions, defects, delay in operation or transmission, computer virus, line failure and all other direct, indirect, special, incidental, punitive, loss of profit, exemplary or consequential damages whether based on warranty, contract, tort or any other legal theory including Force Majeure, and whether or not, such organizations or entities were intimated or advised of the possibility of such damages. You agree to, at all times, defend, indemnify, protect, save, and hold harmless, Findhome.com and/ or its associates, subsidiaries, their officers, directors, employees, affiliates, licensees, business partners and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of any material or your breach of these terms and conditions or any applicable law.

Findhome.com does not facilitate or participate in any manner in the process of selling, buying, renting etc. of properties, and it is not responsible for any dealing, negotiations, transactions, etc. whatsoever between the parties connected through our Services, including and not limited to any quality assurance, guarantee, claim etc. given by one party to another in any transaction. Findhome.com will not be party to any legal proceedings between parties contracted through these Services. In case Findhome.com is sought to be implicated in any legal proceedings, all costs will be payable by the party who impleads it in a legal proceeding and upon failure to pay the same,  recovered from the party that names Findhome.com as a party to such proceedings.

The user should conduct his/her/its own due diligence, checks and establish authenticity of any property, or project, its title, built up area, suitability for buying / renting in a form and manner deemed appropriate at his or her cost.

Findhome.com being an specific category listing platform does not and cannot validate the authenticity of content in its listing Services. A lot of content is uploaded by the advertiser/Builder and we do not filter or verify the same. If a complaint is made, we will take remedial measures.

Certain basic points, amongst others, to bear in mind while contracting with our listed entities:

Conduct a comprehensive check of ownership to verify owners' / landlords’ credentials.

Visit the project site/property personally, to ensure that the seller’s / landlords’ claim is genuine and that the property is not an 'imaginary' one.

Beware of false title documents. Loans may have been secured against properties that may be disputed or have remained vacant for long.

We strongly recommend that proper due diligence on the property is conducted with the help of a competent legal professional, prior to entering into a transaction related to a real estate.

It should be independently ensured by the User whether the seller is complying with the provisions of Real Estate (Regulation and Development) Act 2016 and its applicability to the relevant property or project.

Findhome.com is a specific category listing platform to many developers for their real estate projects (hereinafter referred to as “Project”) and is in no way facilitating, negotiating or assisting in the sales between you and the developer. While displaying this information on our Website / Mobile App, Findhome.com is relying on the information as provided by the Developer of such Project. Before making any decision please ensure to validate all the information and go through the terms and conditions as included in the documents. 

While reasonable efforts are being made to ensure the meaningful information being displayed and the same being asked from the respective Developer on regular intervals, there is a possibility that the information displayed may not be current and complete

The pictures / photos shown here include artist’s impression of the Project. The actual properties may vary from such representations Users should verify the completeness and accuracy of all such information directly or from the RERA website, as may be applicable, of respective States where the Project is registered. Findhome.com does not, by any means vouch safe the accuracy, verify, validate, endorse or promote the compliance of a specific Project with the RERA regulations.  Please make sure you verify all the details independently from the Developer or from the RERA website before making any decision in relation to the purchase of the properties

There is also a lot of information displayed on the platform which is neither an advertisement / listing and is collated by our research team from the publicly available information and is meant to be a tool for the Users’ own research and awareness about real estate market. While reasonable efforts are being made to ensure the completeness of such information being displayed here and the same being updated on regular intervals by our research team, there is a possibility that the information displayed is misleading, not current and complete. This information shall in no way be considered as an advertisement or offer to sale from the Findhome.com. Findhome.com shall neither be responsible nor liable for any inaccuracy in the information provided here and therefore the Users are requested to independently validate the information directly from the respective developers before making their decision for purchase of properties. Findhome.com, its directors, employees, agents and other representatives shall not be liable, under any circumstance, for any action taken, cost / expenses / losses incurred, by you, based on the information given on the portal.

Copyright and Trademark Policy: All content included in our Services, such as text, graphics, logos, button icons, images, clips, digital downloads, data compilations, and software, is the property of the Company and its content suppliers and protected by copyright laws. All software used on this Website and Mobile App is the property of the Company.

All other trademarks not owned by Company that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Findhome.com or its affiliates.  Please do not misuse this under any circumstance whatsoever.

Findhome.com is committed to removing infringing products from its platform. To facilitate this, Findhome.com has put in place a Findhome.com Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. We understand that it is in Findhome.com interest to ensure that infringing products are removed from its platform, as they erode Buyer and Seller trust.

If you are a verified rights owner and want to report a listing issue, you may report [email protected]

Third-Party Websites: Our Website / Mobile App may contain links to other websites. When you click on one of these links, you are navigating to another website at your risk and consequence. We do not accept liability for misuse of any information by any website controller to which we may link. We also do not have any responsibility of liability for the content on websites that use the Findhome.com search functionality. We encourage you to read the privacy statements of these websites, which may differ from ours and undertake your own due diligence before you visit these linked websites..

Sale/Merger: Information about our Users and our Website / Mobile App is a business asset of Findhome.com. Consequently, information about our Users, including personal information, will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Website, our Services or fulfil products, sale or pledge of company assets as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.

Indemnification and Limitation of Liability: Each User agrees to indemnify, defend and hold harmless the Company and its affiliates including but not limited to its (and its affiliates’) officers, directors, consultants, agents and employees (“Indemnities”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnities that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by such User pursuant to these General Terms of Use. Further, each User agrees to hold the Indemnities harmless against any claims made by any third party due to, or arising out of, or in connection with, such User’s use of the Website or Services, User’s violation of the General Terms of Use, or User’s violation of any rights of another, including any intellectual property rights.

In no event shall Findhome.com , be liable to the Users or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not the Company has been advised of the possibility of such damages, arising out of or in connection with (i) User’s use of or access to the Website, Services or materials on the Website; or (ii) services provided by any Registered Service Provider.

The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws.

Amendment to the Terms of Service: We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Services following the posting of changes will mean that you accept and agree to the revisions.

Arbitration:

If any dispute arises between a user/users and Findhome.com arising out of use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these terms and conditions, the dispute shall be referred to a sole Arbitrator who shall be an independent and impartial  third party identified by Findhome.com. Decision of the Arbitrator shall be final and binding on both the parties to the dispute. The place of arbitration shall be only at Kozhikode, Kerala, India. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The Courts in Kozhikode District of Kerala alone shall have territorial jurisdiction over the arbitration proceedings.


Grievance Redressal Mechanism:

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the Grievance Officer through email on the following email Id. [email protected] Any grievance so received by the Company shall be resolved within the best possible time.

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